Frequently Asked Questions
Everything you need to know about shopping with Acknowledge.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. Since our fits range from slim to oversized, we recommend comparing these measurements against a garment you already own for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days. You will receive a tracking number as soon as your order ships.
What materials do you use in your collections?
Acknowledge is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool. Detailed material compositions are listed under the 'Care & Fabric' tab on every product page.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How should I care for my Acknowledge garments?
To maintain the longevity of your pieces, we recommend washing in cold water and hanging to dry. Specific care instructions, such as 'dry clean only' for delicate items, are printed on the internal care label of each garment.